We have a very simple and hassle-free return policy. You may return unworn & unwashed merchandise with all tags attached in the original box packing as it was delivered to you.

The following general returns policy is applicable to all items sold on www.ebodycare.in (Apparels-Clothing) :

1. In general, an item may be eligible for return within the applicable return window of 7 days if it fulfils one or more of the following conditions:

1. Was delivered in a physically damaged condition
2. Has missing parts or accessories
3. Is different from what was ordered
4. Is no longer needed (not all items may be eligible)

For returns or replacement we request you to get in touch with our customer care team through Email at wecare@bodycarecreations.com or on phone at 0120-4686444/96677-44151 within 7 days of delivery of your order.

Products marked as "Non-returnable" on the product detail page cannot be returned.

2. Panties, Briefs, Shapewear Panties, Masks, Lingerie Sets & Maternity Panties cannot be returned or exchanged due to the Hygiene Issues and intimate nature of the garment. In addition Perfumes, Deodorant's and Hair Removal Spray's are also non returnable/non refundable. 

3. Products that are sold as packs cannot be returned as individual items.

4. All items must be returned in their original condition, with price tags intact, original accessories and in the original box/packaging as delivered to you.

5. We reserve the right to refuse the return of items if in case an item/s is Used, damaged, soiled or altered. The same will be sent back to the customer.

6. Items bought under discount during sales or special promotions, or using credit coupons or promo-codes cannot be returned/replaced.

Refund Policy Specific to BodyX Perfumes-Deodorant's-Hair Removal Spray

7. BODYX/BODYCARE/ANUKAMPA are not responsible for any damage after the delivery of the products.

8. No Return/Refund/Replacement allowed in this category for any of the products. Please provide an unboxing video with the original packaging in case of missing items, leakage, breakage, or incorrect products.

9. Contact customer care at +91 120 4686444 / 9667744151 or email wecare@bodycarecreations.com for refund claims with necessary images and videos.

10. If the package is tampered/damaged/defective, refuse it on delivery.

11. This Policy does not provide coverage for damages resulting from neglect, improper usage, or incorrect application of our products, which contain active natural extracts and ingredients. Additionally, it does not cover any adverse reactions due to specific sensitivities towards a product or ingredient. We strongly recommend conducting a patch test, as cautioned in every product, to ensure compatibility.

Return/Reverse Pickups

• As the Products are of Intimate nature, return/reverse pickups are only possible through "Self-Ship Mode". We will not arrange for any reverse pickup.

​Refunds

Applicable timelines for refunds

Payment Method	Refund Method	Refund Time-frame (Post Receipt of Merchandise)
Credit Card/ Debit Card	Credit Card/ Debit Card	3-5 Business Days
Net Banking	Net Banking Account	3-5 Business Days
Cash on Delivery	NEFT to Bank Account	3-5 Business Days
Cash on Delivery	Credits	2 Business Days

Note:

· For damaged/ defective products, we will issue a refund only if the product cannot be repaired or replaced.
· The value of the credit coupon/refund to your account will be equal to the final amount paid by you (after discounts)at the time of purchase.
· In applicable cases, the courier return charges will be added to the amount.
· If you return an item because “you no longer need it”, we will not be required to refund the shipping charges.

​SHIPPING

• In order to deliver your order accurately, in good condition and always on time we partner only with reputed national courier companies to ship your orders.
• At Bodycare we know how important it is for you to maintain your privacy. We will ship out orders in a protected and concealed packaging, and the invoice will not list the contents of the box.
• Giving you the freedom to have your order delivered anywhere without disclosing the contents of the package.
• We generally dispatch your orders within 24-48 hrs, you may expect the order to be delivered to you within 2-3 days in major cities and 5-7 days in other locations depending upon your pin code.
• Once dispatched you will be able to track Your order online by clicking on “Track Order” option placed on Top Left corner of the home page.
• Shipping on all orders above Rs. 499 is absolutely free, for all orders below Rs.499 a nominal amount of Rs.75 will be charged for delivery.
• We charge a nominal convenience charge of Rs. 35 on all Cash on Delivery orders. This charge shall not be levied if you opt for any prepaid mode such as Debit/Credit card, Net banking or Credits.
• While we shall endeavor to ship all items in your order together, this may not always be possible due to product availability. We will intimate you in such cases via mail

Cancellation Policy

Cancel Items / Orders

You can cancel items or orders by raising a request on Call, What’s App or via Email.

Raise a request :             https://www.ebodycare.in/submitting-a-query

Call us                 :            +91-120-4686444 / 09667744151

What’s App          :             09311597766

(Monday to Saturday, IST 9:30 AM to 5:30 PM)

For Orders which are yet to be dispatched:

• Simply let us know by any mode as mentioned above and we will take the cancellation request.
• Any refund arising out of cancellation shall be done on the same “working” day, the credit shall reflect in your original source of payment within 3-5 days time.

For Orders which are already dispatched:

• If a cancellation request is received for a prepaid order post the order is dispatched, you will receive the complete refund once the shipment is returned to Bodycare Creations Limited.

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​Offer name: Buy 2 Get 1 Free

Below are the details of limited period Buy 2 get 1 Free offer provided by Bodycare Creations Limited redeemable through their website www.ebodycare.in on Desktop/mobile and on the Android mobile application. Please read these terms and conditions carefully before placing an order. You should understand that by participating in the Offer and using our Platform, you agree to be bound by these terms and conditions including Terms of Use and Privacy Policy of the Platform.

Terms and Conditions - Buy2 Get1 Free offer

1. How to avail this offer?

Ans: Add any 3 products of your choice from this category (Buy 2 Get 1 Free), go to checkout page, least priced product will be discounted 100% of its price. Category Page URL - https://www.ebodycare.in/buy-2-get-1-free

2. Coupon Code or Voucher?

Ans: No Coupon Code or Voucher required to avail this offer

3. Do we need to buy 3 quantities of the same products to avail this offer?

Ans: Customer has to choose different products in the same category to avail this offer. It needs to be in (2+1) combination, i.e. 2 units of one product and 1 unit of another product. You can also choose 3 quantities of same product but in different sizes. This offer is not valid on 3 quantities of the same product and same size.

4. What if I don’t like the product or it does not Fit Me, can I opt for an exchange or return?

Ans: No Exchange or Return is allowed on products bought under this offer except in case of a manufacturing defect. Bodycare will be the final authority to take a call if the product has any manufacturing defect.

5. For how much time this offer can be availed?

Ans: Offer is valid till stock lasts

6. How many times this offer can be availed and if we can club different offers

Ans: This Offer can be availed multiple times but, cannot be clubbed with another offer.

Other Terms and conditions

1. This Offer is valid only in India.
2. By participating in this Offer, it would be deemed that You have given Bodycare Creations Limited Your consent to contact You through call, SMS or email on the details provided by You for the purpose of this Offer.
3. You are not bound in any way to participate in this Offer. Any participation is voluntary and the Offer is being made purely on a best effort basis.
4. Any query regarding this Offer will be entertained only till offer is valid. Post such date Bodycare Creations Limited will not entertain any correspondence or communication regarding this Offer from any persons.

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